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Help centre

Frequently asked questions

Everything you need before and after you buy.

01What is an eSIM?

A digital SIM already built into your phone. You install it by scanning a QR code: no plastic card, no shop, no waiting.

02Will I lose my WhatsApp or my usual number?

No. Your physical SIM stays in your phone. WhatsApp keeps your number; AfriEsim only gives you internet data.

03When does my plan start?

On the day the eSIM first connects at your destination, not on the day you buy it.

04How do I install it?

Scan the QR code from your confirmation email, or tap the one tap install link on iPhone. Turn on data roaming when you land and you are online.

05Can I share my connection?

Yes. Hotspot is allowed on every plan, so you can connect a laptop or a friend.

06What if I run out of data?

Top up from your account in seconds. Same eSIM, no new QR code to scan.

07What if it does not connect?

If your eSIM does not connect at your destination, contact us and we will help or refund you.

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