Legal
Legal
Company details, every policy in one place, and how to complain if we get something wrong.
Last updated August 24, 2026
Company Details
AfriEsim is a trading name of FLEXYCOM SAS.
• Registered office: Meydan Grandstand, 6th Floor, Al Meydan Road, Nad Al Sheba, Nadd Al Shiba First, Dubai, United Arab Emirates
• Registered in: Meydan Free Zone, Dubai, United Arab Emirates
• Contact: support@afriesim.net
We do not operate a walk in office or a telephone support line. Email reaches a real person and is answered within 24 hours, which in practice is faster than most phone lines.
Our Legal Documents
• Terms of Service — what you are buying and the rules of the service.
• Privacy Policy — what data we collect, why, and how long we keep it.
• Refund Policy — when you get your money back, in plain language.
• Cookie Policy — every cookie we set and how to refuse the optional ones.
• Acceptable Use Policy — what you may and may not do with the connection.
• Who We Share Your Data With — the full list of our processors.
• Accessibility Statement — what works, what does not yet.
• Affiliate Programme Terms — for publishers and partners.
Every one of them is linked at the top of this page.
The Two Things Worth Knowing Before You Buy
1. Our plans are data only. There is no phone number, no voice calls and no SMS. That means you cannot dial 112, 911 or 999 on a AfriEsim plan, and you cannot receive bank verification codes by SMS. Keep your home SIM active, or carry a device that can call emergency services.
2. Check your device first. An eSIM needs a phone that is both eSIM capable and carrier unlocked. Our device checker is free and takes ten seconds, and it prevents the most common reason for a refund request.
Complaints
If something has gone wrong, email support@afriesim.net. We acknowledge every complaint within 1 business day and aim to resolve it within 5 business days.
If you are not satisfied with the answer, reply and ask for it to be escalated. A second person reviews it and gives you a final written response.
If we still cannot agree, you keep every legal route open to you, including the courts of your own country of residence where the law allows it. Nothing in our Terms takes away rights the law gives you as a consumer.
Reporting a Security Problem
If you find a security vulnerability in our website or apps, please tell us at support@afriesim.net with enough detail to reproduce it, and give us a reasonable chance to fix it before publishing.
We will acknowledge your report, keep you updated, and credit you if you would like to be credited. We will not take legal action against anyone who reports a genuine issue in good faith and does not access other people's data.
Questions about this page?
A person reads every email. We reply within 24 hours, and we will explain anything here in plain language if it is not clear. Email support@afriesim.net.
FLEXYCOM SAS, Meydan Grandstand, 6th Floor, Al Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
Other policies: Terms of Service · Privacy Policy · Refund Policy · Cookie Policy · Acceptable Use · Who We Share Data With · Accessibility · Legal Overview